Returns & Exchanges
At Shopportuguese, we take pride in the quality of our authentic food products and want you to be completely satisfied with your purchase. Due to the perishable nature of many of our items, we offer a 14-day return window for non-perishable goods and immediate resolution for any items received damaged or expired.
Contact Support
Email our customer service team within 14 days of delivery with your order number and a brief explanation of the issue.
Submit Documentation
For items damaged during transit or quality concerns, please attach clear photos of the product and packaging to your request.
Package Your Item
Ensure non-perishable items are unopened and in their original packaging to qualify for a full refund or exchange.
Receive Refund
Once your return is processed, a refund will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing